can you please unblock roblox from the firewall for me

Hi Sofia,

Thanks for your message! I understand you’re hoping to unblock Roblox, but Microsoft forums and agents can’t adjust firewall settings directly for users. Firewall permissions are typically controlled by your school or organization’s IT administrators, especially on school-managed devices or accounts. If this is a school device, the best step is to reach out to your teacher or IT team and politely ask if they can review the firewall rules for you.

If this is a personal device, you can check your Windows firewall settings by opening the Start menu, going to Settings, then selecting Privacy & Security, followed by Windows Security. From there, click on Firewall & Network Protection, and look for the option labeled “Allow an app through firewall” to see if Roblox is listed and permitted. Keep in mind that administrative rights (like a password) are often required to make changes, so you may need to ask a parent or guardian for help.

Schools often restrict access to games like Roblox during school hours to help maintain focus on learning. If you’re trying to access it outside of school time, your IT team might be more open to adjusting the rules. Let me know if you have other questions!

Best regards,



- MSFT | Microsoft Community Support Specialist

Hi,

have you tried to unblock it through your firewall settings?

Hello, VexHex

Welcome to the Microsoft Community.



Hello Sorry to hear about your situation, experiencing issues with Roblox clients and applications not starting can be caused by a number of factors. Resolving the issue usually requires a step-by-step process to troubleshoot the underlying cause. Below are some possible solutions and you can try these steps to try to resolve the issue:



1. Check system compatibility

Make sure that your gaming laptop meets the minimum system requirements for Roblox. While most modern laptops are capable of running Roblox, it's still worth checking, especially for graphics and processor requirements.



2. Run Troubleshooting

Run Roblox as administrator: Try running Roblox as an administrator. right-click on a shortcut to the Roblox application or client and select "Run as administrator".

Compatibility Mode: Try to run Roblox in compatibility mode, you can find the compatibility option in the properties settings of the application.



3. Update drivers and operating system

Graphics card drivers: Make sure your graphics card drivers are up to date. Outdated drivers may cause the game to run erratically or not start at all.

Windows Update: You've updated Windows, which is a good place to start. Make sure all updates are installed, including any optional updates.



4. Check firewalls and antivirus software

Sometimes a firewall or antivirus programme may incorrectly prevent Roblox from running. Check your firewall and antivirus settings to ensure that Roblox is listed as a trusted application or has the appropriate exception rules.



5. Reinstall Roblox

If none of the above steps resolved the issue, try uninstalling and reinstalling Roblox completely.



Uninstall Roblox: Completely uninstall Roblox via the Control Panel or Settings application.

Clean up residual files: After uninstalling, check if there are any residual files or folders associated with Roblox and delete them.

Reinstall: Download the latest version of the installer from the Roblox website and follow the instructions.

Thank you for your time and effort in resolving this issue.



Best regards



Bobhe | Microsoft Community Support Specialist

Hi Georges, a few months ago I had the same issue when i purchased with my card which expired.

I somehow managed to get hold of an agent ( not virtual on) and they had to unblock my roblox account via xbox.

for some reason when i try and log it now, i dont get to a human agent but it keeps on prompting options on how to buy.

i need to somehow get through to an agent to unblock my account, its not a microsoft block, i think its more on xbox or the roblox platform.

i have made many purchases in the past, but due to me and my brother buying at the same time i think they though it was fraud.

the bank has already unblocked the card some time ago, but my roblux not.

thank you

No I never answered my own question. If you read carefully, I said I know what to do to unblock somebody. Then I asked how can I unblock somebody when we've blocked each other? This means I explained that I know how to unblock somebody when he hasn't
blocked me. This means things are harder to deal with when we've blocked each other because if I send him a message, invite or friends request, he won't get either of them so that I can unblock him, same thing visa-versa if he tries to unblock me. I was
asking if there's another way to unblock somebody when he's also blocked me, such as, is there a block list for me to unblock him from or can I unblock him by contacting Xbox Live?