Minecraft: Can't buy anything on the marketplace

Hello, Anthony D. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

I’m sorry to hear you’re having trouble when trying to purchase something in the Minecraft marketplace.

Not only that, but I want to inform you that for specific game issues, Minecraft has a dedicated team.

They will be able to provide further assistance regarding this matter if you’re able to purchase content on other apps or games on your iPad.

You can contact them by clicking below:

https://help.minecraft.net/hc/en-us/requests/new

Furthermore, I think you may find helpful the following thread. There, you can review when it’s necessary to reach Microsoft support or the dedicated game support:

https://answers.microsoft.com/thread/b69c506c-bdff-41e2-a013-fbcb6f8ff23f

Thanks for your attention,

Arturo.

How do I contact the Microsoft tech support?

Hi DaBest.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

It seems to be an issue with the IP being recognized as a connection from Argentina. I don't know if you have tried using another connection, such as mobile data with your phone as a hotspot, for example.
You could also try resetting your modem/router (usually, unplugging the modem for a few minutes can be sufficient).

Furthermore, I recommend following the link provided in the article about switching to another geographic area. It should allow you to set the correct one.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/region-block

I hope my suggestions can be helpful.
Otherwise, in my opinion, you should contact Microsoft technical support.

Kind regars
Renato

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

The Minecraft Marketplace is managed by Mojang. If you have any issues purchasing content with Minecoins, please report it to their support team via this website:

https://help.minecraft.net/hc/en-us/request/new...

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Thank you, I’ll do that if it doesn’t work again, but right now my problem is solved.