I submitted my Microsoft rewards points for $10 gift card and y’all sent me a code that was...

If it was an Xbox gift card, those are automatically deposited into your account and not sent as a code. The code you received is likely just a confirmation code which is different. You can check your balance at http://account.microsoft.com to see if it was deposited yet.

What alphanumeric code? I'm trying to buy a gift card with reward points not use a gift card. I can't get a gift card because it won't accept the reward points. I shouldn't need a phone number when I'm purchasing on my console. I can buy games on the store okay using my credit card without messing about with phone numbers and emails.

I've tried buying the gift card on this site on my phone but it won't process the mobile phone number I enter. I've even tried my 2nd mobile.

I have £10 of reward points but xbox won't accept them. Why can't Microsoft just send a gift card code to my email? This isn't an uncommon problem, thousands are experiencing this nonsense.

At this stage, I think I may as well sell my xbox and stick with Nintendo.

The gift cards should be sent to your email about 10 business days after the game shipped. Keep in mind that if you are a Rewards member, you will receive 15,000 rewards credits (10-15 business days after shipping) instead of the $10 gift card.

If you still don't receive the code, you will need to contact customer support for the Microsoft Store since that offer is through them.

If you have enough Microsoft reward points, then you need to redeem the reward points for Xbox/Microsoft Gift Cards on the redeem page of Microsoft rewards. Then once the gift card codes have been emailed to you, then you can redeem those gift card codes on https://account.microsoft.com/billing/redeem Once you have enough money from the Xbox Gift Cards, you can then purchase Minecraft from the Microsoft Store or Xbox Store (depending on which version you want).

On the rewards app, i have the auto redeem on for the £5 gift card and it’s taken the point of my account but hasn’t given me the 5 pounds. I used the rest of my points for a £10 gift card on the app and that worked.

The points have now been given back instead of giving the £5 gift card