Why is my profile picture not allowed

Thank you for trusting Microsoft Community, this is Aman.

I'm sorry to hear about the issues you're facing with changing your Xbox profile picture. Here are some steps you can try to resolve this issue:

1. Check Xbox Services Status:
   
   • Ensure there are no known Xbox Live service issues that might be affecting profile picture changes. You can check the Xbox Status page for any outages.
     
2. Use the Xbox App:
   
   • Try changing your profile picture using the Xbox app on your mobile device. Sometimes, the app can handle custom images better than the console [1].
     
3. Image Requirements:
   
   • Ensure the images you are trying to upload meet the Xbox profile picture requirements. The image should be a square and at least 1080x1080 pixels [1].
     
4. Clear Cache:
   
   • Clear the cache on your Xbox console. Go to Settings > System > Storage > Clear local saved games [1].
     
5. Restart Your Console:
   
   • Turn off your Xbox, unplug it for a few seconds, then plug it back in and restart [1].
     

If the issue persists, it might be related to temporary server failures or specific image restrictions. Please let me know if these steps help resolve the issue or if you need any further assistance!

References

[1] Change your Xbox gamerpic | Xbox Support - support.xbox.com

It does take a few minutes so if it hasn't been verified after a week chances are it is not allowed to be used.

You'll have to use another picture.

My last Profile Picture took 2 days. I reuploaded the Club pic yesterday. I will wait 2 more days but that should be enough. I dnt know why it should be not allowed, because it it just a screenshot ^^'

Hi ArcticFox X, my name is Courtney and I would be happy to help.

There are several reasons why you probably got a suspension, perhaps the image is copyrighted (Although I think this would not be a reason for suspension, they just remove the image and that's it). But perhaps the team in charge determined that the image did not meet the requirements, or it could also be an error.

Your suspension should be reflected in the following link, there you can file an appeal and the team in charge will examine your account and make a decision. If the suspension is temporary and lasts a very short time, 2/3 days, then unfortunately an appeal cannot be filed, and you just have to wait for the time to expire.

http://enforcement.xbox.com/

Although I would like to be able to help you a little more, keep in mind that this is a Microsoft public forum where we are players like you who help other players with basic problems, this means that we are not Microsoft employees.

I hope this situation is resolved.

Best regards,
Courtney.

ON these forums it doesn't allow you to choose xbox profile pictures. you can upload a manual one, but not choose an xbox profile picture

Hi There,

Take a look through the Xbox Enforcement
guidelines on custom images and see if there is anything there that could have been problematic.