i need help i have this type of error i cant resolve it idk why microsoft cant fix this...

it works on app and i cant reply idk why but i can login to microsoft and the xbox phone app but still not pc

Ya I pre orderd it to and looked in the micorsoft store but it says I dont own it and cant download anything and Microsoft cant help so idk what to do

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to check your enforcement action by signing in to https://enforecement.xbox.com. If there is an active suspension you may check if you can file a case review.

Yes i did restart my router. and change my payment method u cant use paypal idk why its something i never was able to to. maybe cause of the error.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Error 0x80070002 is a common Windows error code that typically occurs when there is an issue with Windows Update or when specific files are missing or corrupted on your system.

Run Windows Update Troubleshooter: Windows includes a built-in troubleshooter that can help identify and fix common update-related issues. To access it, go to the Windows Settings, then Update & Security, and look for the Troubleshoot option.

Clear Windows Update cache: The Windows Update cache stores temporary files related to the update process, and sometimes, clearing it can help resolve issues. You can do this by following these steps:

a. Open the Command Prompt as an administrator.

b. Type the following commands one by one, pressing Enter after each:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

c. After stopping the services, you need to rename the SoftwareDistribution and Catroot2 folders. Type the following commands, pressing Enter after each:

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d. Finally, restart the services by typing the following commands:

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Perform a system file check: Windows has a built-in utility called System File Checker (SFC) that can scan for and repair corrupted system files. Open the Command Prompt as an administrator and run the command "sfc /scannow." Allow the process to complete, and if any issues are found, SFC will attempt to fix them.

Check for disk errors: Use the built-in Disk Check utility to scan and repair any errors on your computer's hard drive. Open the Command Prompt as an administrator and run the command "chkdsk C: /f /r". You may need to restart your computer to allow the utility to check the system drive.

Disable third-party antivirus software temporarily: Sometimes, antivirus programs can interfere with the Windows Update process. Temporarily disabling your antivirus software and then attempting the update again might help resolve the error.