Xbox created a new account on same email

Discus and support Xbox created a new account on same email in XBoX Accessibility to solve the problem; As it's mentioned in the title, when I tried to log in to my Xbox account after reinstalling Windows, instead of logging in, it created a new account.... Discussion in 'XBoX Accessibility' started by Albert Fabritsii, Apr 11, 2025.

  1. Xbox created a new account on same email


    As it's mentioned in the title, when I tried to log in to my Xbox account after reinstalling Windows, instead of logging in, it created a new account. I am absolutely sure I used the correct email, as I use only two emails in my life, both of which didn't work. I still can see my previous account as an existing profile with its achievements. Those who have my previous profile friended say that it's still there. It wasn't hacked because nothing on the account changed, and the last time I logged in matches the day I reinstalled Windows. I still have the receipt email from buying Minecraft, and that is pretty much all the evidence of me owning the account. I tried contacting support, but their chatbot is the most useless helper the world has seen.

    :)
     
    Albert Fabritsii, Apr 11, 2025
    #1
  2. Ricardo Lechuga Win User

    Can't log into my Xbox account on PC

    Can't be replaced, once there's a Xbox account on the email account, can't be created a new Xbox account with the same email
  3. Farscape247 Win User

    Delete Xbox Account Only

    if you created a new microsoft email then that is basically a new microsoft account. you cannot transfer anything.

    The Xbox account IS the Microsoft account IS the email address, they are one in the same.

    you can create a new alias on the original account then make it primary then after a week or so remove the old email alias, just make sure to update any sites you need to keep with the new email alias.
  4. Tezzarrific Win User

    Remove auto created gamer tag and add my actual one

    the email account is the microsoft account which in turn is the xbox account, they are all one and the same, you cannot transfer an xbox account to another email, you would need to create a new alias instead.
  5. PingerDoesMC Win User

    New xbox : Having an issue with xbox live account

    Ok so after reading the link you want me to create a new email account with hotmail/gmail ect. Transfer this PryingPluto account onto the new email address which frees up his correct email address. Create a new account linked to the correct email address.
    Delete the account off the new email address then delete the new email account with hotmail/gmail ect.

    ?

    Wouldn't this stuff up someone else if they create an email account with the same name on hotmail/gmail ect because it previosly had an account associated with it?
  6. Farscape247 Win User

    Can't change email from old Hotmail account to new live account is there any way I can change that?

    when you create a new microsoft account (email) it auto creates and xbox account as they are now one in the same, there is no way to transfer from one to another, you could have created an alias on the xbox account and then made that primary but you cant add an already created microsoft account.
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Xbox created a new account on same email

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