Buying Minecoins on Ipad

Shayna Katz · Apr 11, 2025

Hello,

I just added $10 to my childs Microsoft account, however when he tries to buy minecoins through the Minecraft marketplace on his ipad, he is getting error messages that say

1. check internet connection (our connection is fine)

2. Unable to access app store, try again later

Any suggestions?

:)

SwordofWhedon

Consumables must be used on the platform they are purchased on. What you get with them I believe will move over but you need to contact Minecraft support to be sure

XBF Diego M

Hi GingerSnark,

Thank you for the update. If he is playing on the iPad, then you need to buy the Minecoins using the Apple Store account that is on the iPad, not his Microsoft account. His Microsoft account would only be used if using a Windows 10 device or Xbox One console.
The Xbox Live profile associated with the Microsoft account would allow the coins and any content purchased with the coins to be shared across other Minecraft devices.

For example, if you play on both a Windows 10 device and an iPad and purchase Minecoins on your iPad, you’ll pay for the coins using your Apple Store account. Later, when you play on your Windows 10 device, your coins will be available along with any
purchases that you made in the Minecraft Marketplace. If you then decide to purchase more Minecoins on your Windows 10 device, you’ll pay for them using your Microsoft account and your coins and purchases will be available the next time you play on your iPhone.
Let's say if you later purchase a Fire TV, everything will also appear there when you sign in with your Xbox Live account.

So in this case, you would need to buy the coins through the Apple Store using a payment method setup on an Apple account. If you need help with that I recommend contacting
Apple Customer Support.

Jesse E'

Sorry about that Mat. I'll recommend you reach out to Minecraft support and ask to be rerouted to an agent. They can look into your account and assist you with this problem. You can do that here https://help.minecraft.net/hc/en-us/requests/new

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It could sometimes take upto 24 - 48 hours to get them depending on the servers. I'll recommend you wait it out. Sorry for the inconvenience

HudsonKnights

Thank you again. Fingers crossed next time this will not happen. I am anticipating a number of these showing up from relatives at Christmas time.

Mat

Buying Minecoins on Ipad