MY ACCOUNT GOT HACKED/DELETED

Hello HaoxuanGaming,

Thank you for sharing your concern with Xbox Community Forum and we hope that all is well.



I could not really imagine how crucial it is to know that your account that stores your game, purchases and achievements is inaccessible. Just to set your expectation, Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.



I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.

Link: If you think your account has been hacked - Microsoft Community



Based on the information you have shared, we recommend that you complete the recovery form and provide any information you can remember having provided on your account. However, before you start filling out the form. Please see this account issues support article that contains ways to access the account again - please read all the information available here.



In addition, you can also check out this support article – How to Recover a Hacked or Compromised Microsoft Account.



Please use this recovery form - Recover your account.



To be fair, anyone in the Microsoft Community cannot remove or change your account information. Your own self will be the help you need.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, MatthewM0B. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

I'm sorry about this. Unfortunately, since the hacker already changed your account email address, it would be almost impossible to recover it. If the account had an alternate email address or phone number associated with it - and the hacker haven't deleted them - you could try to recover it following the steps on the URL below:

https://support.microsoft.com/account-billing/r...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:
https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:
https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.

Hi Ariel! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

In regards to the Minecraft link switch, I highly suggest you reach out to Mojang Support for further assistance as they have the tools and resources to properly investigate this:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Just a gentle reminder that we are only Xbox gamers just like you here in this community forum. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Recovering my microsoft account is probably is impossible but is there a way to recover my Xbox account, it still exist when I search it up and it looks like it was untouched. My Xbox is "" is it possible for staff to check that account history of emails that its was connected to verify I used to own that Xbox account and change the email its connected or can you guys do nothing about it.

Please it would really help out a ton.

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)









Thank you for your understanding.


Respectfully,



Microsoft Moderator