when i log into my personal account it says "That Microsoft account doesn't exist" what do i do

Discus and support when i log into my personal account it says "That Microsoft account doesn't exist" what do i do in XBoX Accessibility to solve the problem; i got this error and found a youtube video telling me to clear my caches but i doubt it will work please help (i got this after playing minecraft)... Discussion in 'XBoX Accessibility' started by Axel Orstadius, Apr 8, 2025.

  1. Axel Orstadius
    Axel Orstadius Guest

    when i log into my personal account it says "That Microsoft account doesn't exist" what do i do


    i got this error and found a youtube video telling me to clear my caches but i doubt it will work please help (i got this after playing minecraft)

    :)
     
    Axel Orstadius, Apr 8, 2025
    #1
  2. Emmanuel Santana Win User

    when i log into my personal account it says "That Microsoft account doesn't exist" what do i do

    Hello, and welcome to the Xbox Community! I'd be happy to help you today.

    I just want to clarify that we're not able to directly assist with account or login issues, but we can offer troubleshooting help and guidance whenever possible.

    So, when you log in at this link: https://account.microsoft.com/, do you still see the message "This account doesn't exist"?
  3. 4cc68187-277e-45b9-b Win User

    I Can't Sign In

    Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
    be taken down.
  4. UddipMayur Win User

    Forgot email

    My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.
  5. AaryaT Win User

    urgent!

    I entered the email that my xbox says is my account email ([Mod removed- personal information]) and when I used it to log into microsoft it said it didn't exist.
  6. Renzo Reemer Win User

    my account got hacked and when i try to log in it doesnt recognize my mail

    what should i do if it keeps saying that this microsoft account doesn't exist? is there a way to use a alternate email?
Thema:

when i log into my personal account it says "That Microsoft account doesn't exist" what do i do

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