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Hi there! This is Virginia O.

I understand that you are experiencing issues when signing in to your son's Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First is to change the password of the account by going to https://account.microsoft.com>; Security> Change my password.

After that is to check your internet connection. Make sure that your internet connection is stable because a weak or interrupted connection can cause sign-in issues.

And then restart Minecraft. To do this, close the game completely and reopen it.

Next is to clear account sign-in data. Go to the game's settings.

Navigate to the "Profile" section.

Select "Clear Account Sign-In Data" and confirm.

Restart the game and try signing in again.

It is also important to update Minecraft. Kindly ensure that you are running the latest version of the game. Updates can fix bugs and compatibility issues.

Thank you for your cooperation.

Hi Stacey, It's possible that it could be related to the Apple OS but if you're not seeing that option I'd recommend getting in touch with Minecraft Support:

https://help.minecraft.net/hc/en-us

Source: https://answers.microsoft.com/xbox/...os-tried/39b52a81-f30f-451b-81f6-577d1cb45213

Kind regards

Hi Anirbar,

I tried that also, connecting from mobile data, I ensured the mobile data was on in the app but it still hasnt worked.

Thanks

I’m running out of ideas so I’ll make this available to other experts who’ll help you regarding this. It was a great conversation with you.

Hi Stacey,

I'm Anirban and I'll be happy to help you.

Try to use your mobile data or a different wifi network and see how it goes.

Kind regards