why cant i hear other players or game on headset?

Hi Max,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as smartphone and forget it from the device.

If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

For additional troubleshooting steps, please see:

https://support.xbox.com/en-US/help/hardware-ne...

Regards,

Alvaro

I think its a third party headset , it is not a microsoft headset but stereo headset. . Yes he can sometimes hear other players . He is using Fortnite in game chat.

Patrik

The problem is only on Fortnite with this controller. A different controller works fine with same headset. Player can hear the game but neither player can hear each other.

Wired headset and ive tried with other headsets

tried with another controller

can hear my friends in party

Its weird because my headset allows me to hear myself while talking, and i can hear myself but people cant hear me

I have a similar problem except that my my cross-platform chat simply work work. They cant hear me, I can’t hear them. I got a new headset and the problem still wasn’t fixed. I can hear other XBox players but not PS4, PC or any of the other platforms for
Fortnite. All my settings are correct and I should be able to hear them. Maybe it’s just a Fortnite problem.