Game Controller Issue on HP EliteBook 745 G6.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your controller not working on your HP EliteBook 745 G6.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update drivers. Make sure that your laptop's USB and chipset drivers are up to date. Visit the HP Support page to download the latest drivers for your EliteBook 745 G6.

Check if the controller requires specific drivers.

And then test different USB ports by connecting the controller to different USB ports on your laptop because there are certain ports may not provide full functionality.

Next is to check compatibility. The controller might not be fully compatible with your laptop's operating system. If you're using Windows 11, some users have reported issues with game controllers that worked fine on Windows 10.

Then test on another game. Kindly use the controller with a different game or application to see if the issue persists. This can help determine if the problem is with the game or the system.

Thank you for your cooperation.

Hello,

I haven't tried it via USB when it's connected to the TV, but I will give that a shot today. I have tried updating the Bluetooth drivers, but still have problems.

After posting yesterday I played around with it some more, and found the following:

- When connected to the AVR the controller works fine via Bluetooth for around 5 minutes or so, then starts to act up with the symptoms I mentioned above. It's almost like it's "buffering", like when your CPU usages is at 90+% and your system is sluggish
and slow to react.

- If I exit out of the game and re-start, or start a different game, it goes back to working fine for a few minutes then acts up.

The laptop I'm having trouble with is a HP Elitebook 8470p. On my Alienware 17R3 I have zero issues with the same controller connected to Bluetooth. (I have made sure to have the Bluetooth on the Alienware turned off when trying to use the controller on
the HP).

Same issue and went from the G6 to the Samsung Note 9 😤

So apparently that's not the case because I tried it on another phone of mine an LG G6 and it works just fine so I believe it to be just the LG velvet that might be having the issue. That's the only problem I don't want to play on my G6 though because my G6 is half the size of my velvet and the Velvet has better quality because it's a newer phone buy like four years

Thanks for helping to try solving it and I did try out those two things but the thing is when I plug my headphones in nothing happens like when my headphone speakers are working the laptop recognizes it as its own speaker that is already on the laptop and the microphone is the laptop microphone and I can't set anything to headset device if it isn't there but my laptop which is the HP EliteBook 8470p Notebook PC (ENERGY STAR) can support both microphone and sound at the same time