Identify account?

Hello Monica, sorry to hear you're having trouble.

First I wanted to mention that as this is an open forum our ability to help is limited only to advice. What I can suggest to you would be to read through this post https://answers.microsoft.com/en-us/outlook_com... on the steps you can take to recover your account.

They can as long as they can verify the ownership of the email.

Unfortunately Xbox can not hand out emails to people.

This could be used to gain access to other people's accounts.

OK that's a good start. *I think* I remember my old gamer tag. Will give it a shot.

The Visa is still active so in case the tag I remember is wrong, I may still be able to work it out.

Thanks!

If you know the gamer tag for the account you can contact xbox support by going to support.xbox.com/contact-us and give them the gamertag and if they can verify ownership of the account they can give you the email associated with it.

If you do not remember the gamertag and the credit/debit card is still active as a payment option on the account they can also search with the card number and it will bring up ALL accounts that the card is on and if they can verify ownership of the account
they can give you the email associated with it.

How they verify ownership is by sending either an email or a text to any email or phone number on the account with a verification code that they put into the account. They will not be able to see the email or phone number that it is sent to it just has them
hit a button and it sends it out to whatever is currently on the account. Once you receive the email and/or text you would give them the code and they would then have access to see your account information.