Everytime i log in to my account, it says account does not exist.

Discus and support Everytime i log in to my account, it says account does not exist. in XBoX Accessibility to solve the problem; Hi.. I've bought games in that account for a long time ago but after i logged out my account from my Xbox and left the account for several months... Discussion in 'XBoX Accessibility' started by Yahya Ayad, Apr 5, 2025 at 5:43 PM.

  1. Yahya Ayad
    Yahya Ayad Guest

    Everytime i log in to my account, it says account does not exist.


    Hi..

    I've bought games in that account for a long time ago but after i logged out my account from my Xbox and left the account for several months without checking on it, it got a "Account Violation" on Google (because the account is originated from a Google account and not Microsoft).. But anyways i recovered the Google account and got into Microsoft to log in but got the same problem.. iam sure about my email address and i made that Microsoft account by myself. i tried to search for the account but it says it didn't exist again?.. iam sure if the account got a rule violation it should be recovered by appealing the account and not deleting the existence of the account.

    i don't mind if i couldn't get it back ever again because i don't have progress on it, i just use it to buy games and use other accounts to play these games.

    Thanks.

    :)
     
  2. Janice V. Win User

    Everytime i log in to my account, it says account does not exist.

    Hello and welcome to our community!

    We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

    I am sorry to hear about this issue. If you are getting an account that does not exist, it could be that the email address sign-in preference was changed. Here are the steps that you can try:

    Step 1: Recover Your Email Address:

    Visit this link: https://support.xbox.com/en-US/help/account-pro... for guidance on recovering or identifying your email address.

    Step 2: Use Security Information:

    You can also use this link: https://account.live.com/username/recover?fbcli... to check if alternate security information, such as a phone number associated with your account, can help you regain access.

    Step 3: If you have the Credit Card on file, you can use it to your other account > Sign in at https://account.microsoft.com/billing/payments > Under "Don't recognize a charge on your bank statement?" click Investigate. Add the card that was linked to your previous account. This will display all transactions made with this payment method, including those from another user on their own account. Locate and click on the transaction that matches the amount on your card to view more details. You will see a partially censored email address. Check if you recognize it or ask others in your household if it looks familiar.

    If the above steps don’t work, unfortunately, we’re unable to retrieve or provide your email address information. Please note that Xbox Support cannot disclose this information, even if you know your gamertag.

    Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

    I hope this information helps! Let me know if you have further questions.
  3. JOSHUA MAY BATAC Win User

    Everytime i log in to my account, it says account does not exist.

    I to have this problem, I was surprised when it wont send that one time code to log in, but it won't send, I tried registering it, the account is as if it never existed, last time I used this account, played minecraft with Realms with friends was 9 months ago, now it won't work, I tried registering it, It registered a new account under the Gmail I'm using, that wasn't supposed to happen if the Gmail is already used for an existing account.
  4. JulekiMikolaj Zal Win User

    My accaunt get hacked pls help me .

    yes, but when I try to log in it says "such account does not exist"
  5. 4cc68187-277e-45b9-b Win User

    I Can't Sign In

    Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
    be taken down.
  6. UddipMayur Win User

    Forgot email

    My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.
Thema:

Everytime i log in to my account, it says account does not exist.

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