how can i save my Fortnite account???

MadelynWhite1 · Apr 5, 2025 at 9:04 AM

i have been playing Fortnite for 6 years, i have a lot of progress on my account and a lot of money put into it. recently my account is gone, i don't think i ever had an 'epic' account I always just signed in with my Microsoft/Xbox account, never really worried about it until now. everything is gone, when i log in on my PS5(i don't currently have an Xbox) i did have my sister who has an Xbox sign in as me and it does the same thing as the PS5, it signs in as my username/display name, but nothing is there, no skins, no wraps, no friends, everything is back to square one like i have never played before. and when i try to log into epic games, even though I'm sure i didn't have an account and try to recover it they tell me the account basically has never existed, so i am not sure if this is a Microsoft issue or epic issue. can someone help me out? i have tried linking and the whole recovery process, my Microsoft account is still here that is how i am typing this question. but my Fortnite account is GONE. i am so sad about it. if anyone knows anything or has had something similar happen i could really use the tips. thank you!

:)

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues recovering your Epic games/Fortnite account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Since you’ve been signing in with your Microsoft/Xbox account, make sure that your Xbox profile is properly linked to your Epic Games account. You can check this by visiting the Epic Games account linking page: https://www.epicgames.com/help/en-US/c-Category... and please follow the instructions.

And then review your Microsoft account purchase history: https://account.microsoft.com>; Order history to confirm that your Fortnite purchases are still associated with your account. This can help prove ownership if Epic Games needs verification.

If you’re certain you didn’t create an Epic account, it’s possible that one was automatically generated when you first played Fortnite. Please use the Epic Games account recovery tool: https://www.epicgames.com/help/en-US/c-Category... to search for any accounts associated with your email or Xbox credentials.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you still cannot find out what was our Epic games/Fortnite account, kindly reach out to Epic Games Support: https://www.epicgames.com/help/en-US/ and explain your situation in detail.

Please provide them with any information you have that will help locate your account and restore your progress.

Thank you for your cooperation.

Diana Leon Lopez

How can I login my Fortnite account on Nintendo and transfer it to my Xbox account?

OpticRJames

Hi, Timothy. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Just to confirm, are you seeing the unauthorized charges on your account's order history from this link? https://account.microsoft.com/billing/orders

Puppy Fujo

Here are directions on how to
De-link them. Keep in mind that you will lose your game save if you do though.

M3tal Daz3

You can check the steps here:

https://epicgames.helpshift.com/a/fortnite/?s=epic-accounts&f=how-do-i-disconnect-my-psn-id-nintendo...

how can i save my Fortnite account???