Xbox live account recovery

Discus and support Xbox live account recovery in XBoX Accessibility to solve the problem; Help!! We have been trying to recover my boyfriend's xbox live/Microsoft account for months now. We have tried the account recovery form multiple times... Discussion in 'XBoX Accessibility' started by Kael Guillory, Apr 5, 2025 at 2:03 AM.

  1. Xbox live account recovery


    Help!! We have been trying to recover my boyfriend's xbox live/Microsoft account for months now. We have tried the account recovery form multiple times but receive an email that his account information is incorrect. There's no option to proceed from here, no one to contact for help and no way to recover his account successfully. We suspect that his account has been hacked and this information possibly changed as we have tried all answer options we can think of.

    Is there no way to get additional assistance here? It's crazy that there's absolutely no way to escalate! Please help!

    :)
     
    Kael Guillory, Apr 5, 2025 at 2:03 AM
    #1
  2. ThisGameIsSucky Win User

    Xbox live account recovery

    If you're unaware of the email or phone number associated with your account you most likely won't be able to recover it. There's a security risk involved in the eyes of support with a person contacting
    support or following the lost account solution with just the gamertag and trying to get into an account, it'd kind of look like you were trying to get into an account that wasn't yours. Without knowing some core information related to the account nothing can
    really be done about it.

    You could try to just keep following the lost account solution. Try it with an email address you may think was associated with your account.

    https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution
  3. XBF Eladio M Win User

    Xbox Live account recovery

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with recovering your account due to some outdated info.

    Under normal circumstances, as long as you know the password to the account, you would be able to update the email or password on the account without being able to access them. There would be a 30-day time lapse however, for security purposes, but once that
    is done, the email or phone you added would be on the account and could be used to bring the account up-to-date.

    Alternatively, you could force a new email onto the account by using
    this
    link, but again, would require you to know the password to the account.

    If you can
    recover your account
    , you should be able to use the link I provided to update your info. Your best bet might be to fill out the
    account recovery request webform.

    I hope this helps.
  4. Banned Reply Win User

    Xbox live account recovery

    Why don't they respond to literal customers, I'm 18 years old about to cry over a video game not for the fact that Ive lost a account I spent years building up Thousands of Dollars and years of friends and followers. It's really pathetic, there is going
    to come a time when all xbox has is little kids who play lego batman and 50 year old men who use it for a television, people like me won't exist we will go extinct when it comes to the community cause xbox just don't care. 😔 I miss the old days, when you
    could talk trash, give your account to friends you met on xbox so you can have fun together, talk about anything, even personal stuff. I miss having my dignocool account my alcoholic mother bought me and brother when I was 11 or 12. The feeling when I get
    the xbox was unexplained I was so excited. Now I fely as though I lost a piece of myself, I think this is my fair well gamers I'm 18 not 12 and why can't a billion dollar company put in the money to get humans not code and robots to look over cases and reports
    I got banned because I was reported for Account Theft or Phishing. Seriously, I literally only had my 2 accounts, my brothers account. My account had so much progress on so many games, I Pre-Ordered the new Call Of Duty. And they don't care, Call of Duty doesn't
    care. I want them to give their child 100$. Don't let them spend it, but tell them they will so that kid sits there thinking about what he's gunna buy. Let the kid buy something for 100$ and take what he bought and douse it in thermite and napalm and light
    it on fire. That's how I felt, exactly what the kid felt you can only imagine. My names Vincent by the way life hasn't been treating me the best lately personal burdens, and yet another burden. Well I guess the burdens gone depending on how you think, Goodbye.
  5. BayronValenzuela Var Win User

    Xbox live account recovery

    So i have almost the same problem, i lost my email direction of my xbox profile, i have the gamertag, i also tried recovery via the microsoft account helper, i even put part of my credit card information from where i made some payments, and still, microsoft
    said it was not enugh information, like dude, I HAVE THE INFO OF MY CREDIT CARD FROM WHICH I BUGHT STUFF ON XBOX cmon man, im so tired of trying to get my account back, please someone help me, my gamer tag is Trincketz. HEEELP.
  6. Bandido1508 Win User

    Xbox Live account recovery

    You don't have to be able to access the email to recover the account. The email is just the account name. The form will help you recover the account if you do not have access to the security proofs. Two things, first you must know the account email
    and second you need to add as much info to the form as you can, this is how you prove you are the owner. The most important thing is that you provide the console ID for a console that your gamer tag was active on. The more info you add to the form the better
    your chance of recovery. Was this a Microsoft email or something like yahoo?
Thema:

Xbox live account recovery

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