That verification method isn't working right now. Please try another method.

Illustri0us · Apr 3, 2025 at 8:23 AM

I'm trying to reset my password because I forgot it. I got 2 step verification on. I have access to the email and phone number attached to my account. I get the code to my email but can't get a code to my phone number. I get the message "That verification method isn't working right now. Please try another method." I've tried using different devices, different browsers, InPrivate/Incognito mode and cleared cache and cookies, still doesn't work. I've filled out recovery form with no success. Any other ideas on what i could do?

:)

Rodrigo Oliver

Hi Vitor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Try using another verification method connected to your account.

For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

You can use the sign-in helper: https://go.microsoft.com/fwlink/?linkid=2241206

[IMG]

I hope this helps.

Mario.H.P.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

It is important that you verify that your phone storage is not full in relation to messaging, as this may be causing you to receive the verification message to your number.

If this does not work, I still recommend that you contact the Microsoft team directly in order to receive specialized help to recover your account.

You can do it from here:

https://occclientglobal.iconchannel...lationid=e1e13dca-0206-4863-9e73-0ac7b3e328b9

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Rodrigo Oliver

Hi Huynh, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to fill out the Account Reinstatement form.

Please, use this link: https://www.microsoft.com/concern/AccountReinstatement

I hope this helps.

Rodrigo Oliver

Hi ArthurBravo1, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

The Block usually lasts 24 hours.

You can try to reset the password, to unblock it.

Source: https://go.microsoft.com/fwlink/?linkid=2016113

Alvaro A-

Hi Salah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your verification method. To ensure that I can provide accurate information, please let me know what you're trying to achieve on your account.

Are you trying to reset your password?

Is your account blocked / locked?

Since you're having issues with verification codes, this official article should be helpful for you.

https://support.microsoft.com/en-us/account-bil...

Regards,

Alvaro

That verification method isn't working right now. Please try another method.