Xbox series x wired connection drops out

Wong Fei Hung81 · Apr 2, 2025 at 5:17 PM

Had an on-going issue with my series x of the wired connection randomly not working. I'm using a wired connection. The cable works with other devices and the router and internet are both working as well expected.

However the xbox will work perfectly fine today and while on never drops out, but then after shut down and when turning on tomorrow the home screen shows no connection and game pass games won't load. The network settings show that the wired connection is active and working.

I then need to restart or shut down the xbox multiple times until it magically sees the connection again.

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I am sorry to hear about this issue. It looks like there might be an issue with some hardware on your console, specifically with the network adapter. Here are some steps that we can try:

1. Change Power Options on your Xbox:

a. Profile & system > Settings > General > Power options. If it's on Sleep, change it to the Shutdown (energy saving) option. If it's on Shutdown (energy saving), change it to Sleep option.

2. Power Drain (Xbox)

a. Make sure that your console is turned on then unplug the power cable at the back to turn it off.

b. Press the power button for about 15 seconds even though it's already off. (This will remove the remaining power on your Xbox)

c. Wait for 2 minutes and plug the power cable

d Turn on console and wait for the dashboard to appear

3. Restore your console to factory defaults:

To factory reset your console, follow the steps below.

1. Press the Xbox button to open the guide

2. Select Settings

3. Select System

4. Select Console info & updates

5. Select Reset console

Please select option 2 which is keep games and apps:

1. Reset and remove everything

2. Reset and keep my games and apps

3. Cancel

Hope this helps. Let me know if you need further assistance.

StuartATrueRed

No, it's not possible to use an Xbox One or Xbox Series X|S controller on an Xbox 360 even connected with a wire.

TommyWilson8

I have one Xbox (Series X) wired via Ethernet. I can play on WiFi with no disconnects but I prefer a wired connection for gaming.

StarImpact1

Wired connection for the Series X and wireless for the Series S. Doesn't seem to make much difference.

IainRossi

Did you manage to fix the connectivity issue? My Series X constantly drops connection to xbox live/internet despite an ethernet cable being used.

Xbox series x wired connection drops out