I can't change my pfp on xbox

Hello,

I have been using the Xbox app to try and change my profile picture, and as you should know, it isn't working. I don't have a computer so I won't be able to do anything that you can only do on computer. I haven't tried to screenshot the picture, then try to use the screenshoted picture as the profile picture.

Hello there, this is Manuela. I'm an Independent Advisor and community user like you.

Not a Microsoft employee.

I’m sorry to hear you’re having trouble when trying to change your profile picture. Let’s try to sort this out.

For this purpose, may I ask if are you trying to make this change by using the Xbox mobile app?

If affirmative, may I know if you tried taking a screenshot of the desired picture you want to use, then cropping it if necessary and selecting this screenshot as the new profile picture?

Hi, it is not necessary to use a computer if you need to change your profile picture.
The Xbox mobile app has this feature, you can crop the screenshotted picture by using the gallery app available on your phone, or an online website.

It's a server issue. It's happening to everyone. All you can do is wait for it to be fixed.

having the same issue where nothing is changing, I tried changing my menu colour and then pfp then when I saved only the colour changed while usually the pfp changes. For me at least the pfp changes nearly instantly after saving it but usually only others get to see it when it's fully gone through the system.