Account recovery is not working

how does this one rule work - Unauthorized account recovery or usage - as there are alot of people banned for this, is it to do with account recovery to many times or something.

Hello Chandler G,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you. Unfortunately, the whole system is automated. You cannot use external methods of verification.

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

Hi Zachery V, my name is Daniel and I would be happy to help.

I'm sorry to hear that you no longer have access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (Although you mention that the form does not work, believe me it does work), I have also been through this situation and I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.

Hi Charley! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear you are experiencing this on your Microsoft account. Unfortunately, according to Darhyl, who is an Independent Advisor: https://answers.microsoft.com/thread/7bb2de0a-90c8-4470-a7ae-7ddc749778bb

"The only option to recover a Microsoft account is through the account recovery webform (ACSR).

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

Note: If your account has 2 step verification feature enabled, I'm afraid the account recovery web form will not work."

If you feel the need to contact a live support, please check the link that I have provided:

https://support.xbox.com/en-US

Kind regards,
Stephanie

Hello Siuuuuuuu, sorry to hear you're having trouble.

I'm afraid that we would not be able to help with this issue as you've stated you bought the account. Please understand that buying and selling Xbox accounts is forbidden by the terms of Xbox Live and could result in the account and/or console being permanently banned.