I cant find the reward email

Anna Sebesta · Mar 31, 2025 at 1:12 AM

Hello, I recently bought a Xbox gift card (5$) Yesterday and haven't received anything, No code, no email, nothing, I had ordered ROBLOX gift cards in the past similar thing No email, but the code was always in the Order History so I just ignored it, Ive tried contacting Microsoft support, Xbox support, and such, haven't heard anything, My actually Microsoft account has never received an email from what I could see, However my Other email, has but it was only a security email.

Any idea what I'm doing wrong or could do to find my Xbox gift card code?

:)

Smwutches

Check your account at http://account.microsoft.com Xbox gift cards are automatically deposited into your account, not sent as a code. If you don't see anything in your transactions, check your order history on the redemption page and it'll either list a code there to redeem or give the option to resend it. If not, contact Rewards support via the contact link at the very bottom of the Rewards site.

IGhostI v1

i researched it online and according to my findings it has something to do with a giveaway of 10th anniversary consoles. but everything was sent to a dead email i cant use anymore instead of the email linked to my gamertag. contacted support but they refered
me HERE but im getting no help from the rewards staff

DeniqL

Here are the detailed instructions and some tips to fill the form

https://support.microsoft.com/en-us/account-bil...

DeniqL

Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

If you can't remember your login info and did not set any other method to log in either. Then we need to go with the recovery form

GatheringSkate9

Thanks but where is the rewards forum? I tried to look for it but cant find it?

I cant find the reward email