My microsoft account doesn't exist but my email is associated with an account

Elfiecakes · Mar 28, 2025 at 5:32 PM

I was trying to log into Minecraft at a PC room in South Korea (like I have done consistently for the past month) when I get the error message that an account with my email does not exist. I am confused because 3 days ago it worked perfectly fine. It's pretty upsetting because I have a lot of progress on hypixel skyblock and I really would like to log into my existing account. I tried creating an account with my email address that supposedly does not have an account linked to it and I got the error message that my email address DOES have an account linked already and therefore cannot be used to create a new account.

I have searched the internet for help with my case and I have not found anything that can help. I cannot even contact anybody from microsoft to help with my account because to do so I have to be able to log into my account. I found a part of microsoft's website that checks the email of an account to see if it has been hacked, but no problems were found when I entered my email into the searchbar. That also means that my account still exists? I'm very confused.

My biggest lead as to what happened to my account was when recently I tried to get verified in a discord server that is connected to a guild on hypixel skyblock. I had recently joined the guild and wanted to connect with the people in the server. The verification engine on that server (SBX Security App) could not find my Minecraft username when entered and requested my account email when prompted with another method for verification. I entered my email and still was unable to be verified but I remember seeing a notification from someplace that my microsoft account was added to a microsoft family, and a few moments later another notification that my account was removed from the microsoft family. I did not pay much attention to it as it seemed connected to the verification attempt. I figured to prove my minecraft account exists I would log into the minecraft website and send a screenshot of something that could be used to prove it. That was when I first got the error message that my account doesn't exist. I wondered if it had to do with logging in on my phone rather than at a computer (idk something with the IP??) but now I am sure that my account has some sort of problem.

On a side note I opened a support ticket with the discord server, and did not recieve help. They first replied with "god damn it" as if it happens often. I got asked jokingly for my social security number and credit card number as well as got sent a few memes from two different mods on that server. They later said I was verified but I can't access anything on the server still. I'm not sure if they could have hacked my account through the information about my minecraft username and account email that I entered through the verification system but I am trying to be thorough.

I created a new microsoft account with another email to make this post and I would really appreciate any possible way to get my account and minecraft account back. I'm not sure how to navigate back to my post, but the email for my "nonexistent" account is e**********@gmail.com so please email any further information or communication about my account because I really want it back. Thanks

***Moved from Microsoft 365 and Office / Subscription, account, billing / For home / Windows***

:)

SwordofWhedon

In my experience Discord servers and mod sites are a great way to get your account stolen

It's best to stick to only official resources. I stopped helping people with them because I got sick of changing my password

I recommend playing all games exactly as provided and intended by the developers.

Logan.G - MSFT

Hi， Elfiecakes

Welcome to Microsoft Community.

According to your description, you can't log in to your Minecraft account now because it tells you that the account is linked to another email address.

Thank you for your detailed description of the background of the problem.

Your situation is very much like the account was hacked and you can't log in to this account, especially if you find that the email address associated with the current account is unfamiliar.

This is our guess, I hope it can provide you with some reference help:

Hackers usually get your Microsoft account username and password in some way. They will get your information in various ways such as discord, fraudulent emails, private messages, and even fake account login programs. (I have a similar experience. A stranger sent me a strange link called "Claim your game rewards". This is a fraudulent, fake link) When you enter your account username and password, they will get your information in this way, log in to your account, and then change the alias, delete your original email address and bind your own email address, and finally may change the information and password. The result is that you will see that your account is linked to another email address. Your account still exists in essence, but it is linked to another email address.

We are telling you this in the hope that you can get some information and see if you can find out how your account was hacked or the hacker's information. If so, please contact the police for help. Because this is obviously someone who has obtained your virtual assets/personal information in an illegal way.

Finally, you can try to recover your account using the hacker's email address, refer to this link:

Help with the Microsoft account recovery form - Microsoft Support

Please note that if the hacker has modified your information, it will be difficult for you to recover it. We have received feedback from many Minecraft players in the community, and some players even had to choose to ban their accounts because of this.

Waiting for your latest progress, and we will continue to provide you with help and support.

If you need help from our online support staff, please let us know the region and language you would like to contact us via online.

Best Regards,

Logan | Microsoft Community Support Specialist

Uncle Stan

Also, the gmail.com originally associated with the account still exists but no longer exists in the Microsoft database or whatever. "We couldn't find an account with that username. Try another, or get a new Microsoft account." The email itself isn't hacked, just my Minecraft Java account.

83482826-8c8a-4c00-b

It says my email address on the profile I'm posting this from, click the link I provided, that's my email. I'm also only here because I received an email notifying me of your reply -- because it clearly knows my account exists and what email it is associated with. When I click the top right, account management menu, it displays my email, but when I click "My Microsoft account" then suddenly my account does not exist.

Bestlano

Hi Leon, here is a good article about how to change your email address associated with an existing account:

support-origin.xbox.com/.../change-email-sign-in-for-microsoft-account

Thanks,

Best

My microsoft account doesn't exist but my email is associated with an account