Why does my xbox one only read some discs?

W1ldR4ge · Mar 28, 2025 at 5:32 PM

My xbox one s reads some discs within seconds and others not at all, i wont be buying anymore xbox games until i see how this can be resolved as its not the first time its happened and frankly its too costly to waste money.

Xbox 360 games cant be read

one blue ray and one dvd disc worked and all the others didn’t.

A few games like gta 5 works instantly but not majority of my game discs

please help

:)

BestDesign2hub

Use a gentle, microfiber cloth to clean the discs, and if you can, try using the discs on another Xbox One to see if they work.

[EX]

Hi,

it happened before in this forum that players bought games for the newer Xbox Series X/S thinking that they can play them on the Xbox One S.

Check the covers of the games if there stands X/S on it. If so they don't work on Xbox One S.

W1ldR4ge

The discs are clean with no scratches, some of them are brand new discs this is not an issue with the quality of the discs i use a microfibre cloth. unfortunately i can’t test them on another xbox as i don't own one nor know someone who does and would let me try

W1ldR4ge

currently it wont let me chat to anyone online as they are performing maintenance, i will update when i try again later.

Capoo.W - MSFT

Hi, W1ldR4ge.

Thanks for your reply.

If Xbox support is not available, it means that there may be a conflict with your local time.

Please try again at a different time.

At the same time, thank you BestDesign2hub for mentioning the cross-test method, but unfortunately, you don't have another Xbox console to test.

In addition, you can give me some examples of game names of Xbox 360 discs that cannot be read, and I can help you check whether it is a compatibility issue.

Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Why does my xbox one only read some discs?