I can not hear out of any headphones at all. I'm not sure if it's my console or my wired...

Hi there! This is Virginia O.

I understand that you are experiencing issues hearing through the headset.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update your controller firmware. You can do this by going to your console's settings, selecting "Devices and Accessories," and checking for updates.

And then inspect the headphone jack. If the headphone jack is damaged or loose, it can cause connectivity issues.

Next is to test with another controller to see if the issue persists. This can help determine if the problem is with the controller itself or the console.

Then perform a power cycle on the Xbox by turning off your console completely, unplug it for about 30 seconds, and then plug it back in.

Thank you for your cooperation.

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?

Hello Edward,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, make sure the headset you're using is compatible with Xbox.

Wired headsets must have a 3.5mm jack, and wireless headsets must be compatible with Xbox Wireless.

If headphones are supported, make sure they are properly connected to the console.

Wired headphones should be connected to the 3.5mm headphone port on the front of the console.

The wireless headset must be connected to the console using the Xbox Wireless adapter.

Once you've verified that the headset is connected correctly, make sure the microphone is enabled in the console settings. To do this, go to Settings > Devices and accessories > Headphones. Make sure the Microphone switch is on.

If the microphone still doesn't work, you can try restarting the console. To do this, press and hold the power button on the console for 10 seconds.

Try the headset on another Xbox console. If they work on another console, the problem may be with your console.

Try other headsets on your console. If they work with other headphones, the problem may be with your headphones.

Update your console firmware. To do this, go to Settings > System > Console information > Update console.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-chat-headset

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina.

I'm not hearing chat audio through my X41 at all, although others can hear me. I tried all combinations of volume controls on the headphones, on the cord, the mute button on the X41, volume controls on the adapter, but still can't hear chat.

Hi Isabella,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with the output of your headset. Based on your description, your headset chat slider is not configured properly.

To do this, press the Xbox button on the controller to open the menu. Select the Audio icon to modify the settings. On the next page, you can find three options: Headset volume, Headset chat mixer, and Mic monitoring. Make sure to set the Headset chat mixer to 40-60%.

If you want to hear yourself, press the Xbox button on the controller to open the menu. Select the Audio icon to modify the settings. On the next page, you can find three options: Headset volume, Headset chat mixer, and Mic monitoring. Make sure to set the Mic monitoring to 20-60% according to your preference.

Regards,

Alvaro