Purchased Item Not showing up

Discus and support Purchased Item Not showing up in XBoX Games and Apps to solve the problem; I order items on my Xbox PGA 2K25 and it is billed on my CC but it’s not showing in my acct? How do I get this fixed. I have restarted the gam/system... Discussion in 'XBoX Games and Apps' started by randy mcginnis, Mar 27, 2025 at 6:03 PM.

  1. randy mcginnis
    randy mcginnis Guest

    Purchased Item Not showing up


    I order items on my Xbox PGA 2K25 and it is billed on my CC but it’s not showing in my acct? How do I get this fixed. I have restarted the gam/system and even waited a couple of days and it’s not showing up.

    :)
     
    randy mcginnis, Mar 27, 2025 at 6:03 PM
    #1
  2. Smwutches Win User

    Purchased Item Not showing up

    If the purchase does not show on that site, then it hasn't been purchased on your account. You would need to contact support and speak to billing since you do have emails for the purchases. http://support.xbox.com/contact-us

    Keep in mind that the game did not release for the One. So if you have a One X not a Series X, it won't be available on that console.
  3. randy mcginnis Win User

    Purchased Item Not showing up

    It does not that I can see. I got an email for the two purchases but neither is loaded to my acct. it is an Xbox X
  4. Smwutches Win User

    Purchased Item Not showing up

  5. darkist1 Win User

    Purchased items not showing

    Hi there MoneyShot6565,

    Is there a chance that you purchased the DLC's under your friends account and not your own? The DLC's and installed games would follow your account and be under the ready to install.

    A solution to recover the DLC's would be to do game sharing with your family member assuming they are not already game sharing with someone else.
  6. dempup Win User

    Purchased items not showing as purchased.

    Hi there.

    Thank you for reaching out to the forum. Sorry to hear that you are having issues. You have to reach out to
    support.xbox.com to get the purchase issue resolved.
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Purchased Item Not showing up

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