Trying to buy minecoins, transactions not going through

Hello squidy fan,

I'm sorry to hear that your Minecoins are missing.

I would suggest going to look at your recent purchases to verify that the transaction went through.

If it did, then try relogging into your account. If they still don't show up, then you can contact Microsoft Support by going to https://support.microsoft.com/

I hope that you can get everything worked out!

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It should give the option on the transaction at http://account.microsoft.com If not, try going through https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If this was purchased through Microsoft Store this is specifically for Xbox console, if you do have kindly check on your Xbox first for the v-bucks to sync. If not, you may need to reach out to Epic games first here:

https://www.epicgames.com/help/en-US/contact-us

When you sign in to https://account.microsoft.com/billing/orders can you see the redemption transaction for the Minecoins?

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.