help with changing email address on xbox

Discus and support help with changing email address on xbox in XBoX Accessibility to solve the problem; hi, so my child has been using my email as thier xbox login, now they want to use there own email instead and not lose any games/progress etc. i have... Discussion in 'XBoX Accessibility' started by Alexis Coates1, Mar 26, 2025 at 8:33 AM.

  1. help with changing email address on xbox


    hi, so my child has been using my email as thier xbox login, now they want to use there own email instead and not lose any games/progress etc.

    i have tried changing the Alias on the website but it says

    "This email address is already taken. Please try another"

    now i did just before that create the microsoft account with his email thinking that was right.

    so do i delete the new microsoft account to then add it as an alias? then create the microsoft account again?

    thanks

    :)
     
    Alexis Coates1, Mar 26, 2025 at 8:33 AM
    #1
  2. Henry.Gray Win User

    Help with changing email address

    unfortunatly this is annoying and I have had it done to me, as stated you would have to recover the password to your old email address and remove it from your present email. Whenever you need to verify your email it will always send the code to your old
    email. To that end, once done I suggest setting up the option to send the code to a mobile/Cell Phone.
  3. BattleAngell Win User

    Help with changing email address

    Here are some great links on how ot reset, change, update your security proofs. Windows LIVE ID's and login issues are more assicated to Windows LIVE help not necessarily Xbox Support. Windows LIVE ID's are used for more than just Xbox accounts. So resetting
    the secrutiy proofs is through their services and support pages, but Xbox.com does still have relevant information. The fist link is how to manage these proofs and even reset them. The second is how to update and remove.

    support.xbox.com/.../lost-proofs

    support.xbox.com/.../security-proofs

    Please take a look. There are a lot of great steps and information on these types of login issues. The best thing you can do is add a mobile phone number as well, that way since E-mails change more than mobile numbers, you will always be able to be text'd
    a code instead of checking the email in another tab. Way easier and efficient.
  4. VibroPlex Win User

    Help with changing email address

    Yes. This is, BTW, a Microsoft Account issue, not an Xbox issue; the Microsoft Account support folk have their own support forum at

    windows.microsoft.com/.../id-help-center


    0) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step 1 altogether

    1) Make a new Microsoft Account at
    http://startup.live.com
    which after you complete it should lead you to the Account Summary

    1A) If you don't get to the Account Summary page, go to
    http://Account.Live.Com
    and sign in there.

    1B) If you are prompted to cofirm the email address, please do so.

    2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft
    Account address.

    3) Then, enter
    go.microsoft.com/fwlink
    in the address bar of your browser. Fill in the form there, with the subject EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the
    gods willing.
  5. ZwayEU Win User

    Help with changing email address

    Try using Forgotten Password If not contact microsoft through email, chat or through telephone
  6. Photonimus Win User

    Help with changing email address

    To change the email in your xbox account, you need to change the email of your windows live ID.
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help with changing email address on xbox

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