Cancel auto redeem

unfortunately its saying that i cant cancel it as i am in the last 4 days of the auto redeem.

tommorow it will auto redeem so if i cant cancel it can microsoft do it.

thanks

Since they fixed my issue, now I can’t cancel it.

You know what’s funny though? They kept saying that you must have auto renewal on for your gamepass through a credit card for the auto redeem to work.

I have been trying to cancel my gamepass auto redeem myself and with support for over a month because I want to switch to auto redeem for the gift card as I have 1 years worth of gamepass now. I cancelled the auto renewal and it still went through!!!!! This just goes to show what they say is BS and how terrible support has been.

I still can’t cancel my auto redeem (34 days and counting) They box that’s below says redeem reward and when clicked on, it crashes to the dashboard. I don’t have the option to cancel. I also tried to turn on auto redeem for the gift card and that says an error occurred. (That’s because auto redeem is on gamepass)

No matter what I try, nothing works and support has been abysmal unfortunately.

I found how to remove the auto redeem--

Open up your Xbox Rewards appp on your xbox then at the top you will see an Auto Redeem tab at top--click on it then cancel your auto redeem choice

I found how to remove the auto redeem--

Open up your Xbox Rewards appp on your xbox then at the top you will see an Auto Redeem tab at top--click on it then cancel your auto redeem choice

Hello Jonathan Wong2,

Thank you for posting in Microsoft Community.



We know how important it is for you to cancel Auto Redeem of rewards points earn through Xbox. The cancellation of this Auto Redeem is to use the Rewards app on Xbox One. Then on sign-up and cancel of Auto Redeem section, cancel in no later than 4 days prior to the end of the month.

Learn more here: Get rewards for less with Auto Redeem | Microsoft Rewards



We hope that helps!

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator