4K hasn't worked

Hi BIAxWolf,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues using 4K resolution and playing DVDs.

When playing DVDs and Blu-Ray, here's the supported regions and formats for your reference.

https://support.xbox.com/en-US/help/games-apps/...

Once confirmed that you're in the supported region, you may install the app through these steps:

Press the Xbox button to open the guide, select Home, and then select Store.

Select Search and enter Blu-ray in the search bar. Select the Blu-ray Player app when it appears in the list of results.

Select Install to download and install the app.

To setup 4K, press the Xbox button to open the guide, and then select Profile & system > Settings > General > TV & display options.

Here's the instructions for your reference:

https://support.xbox.com/help/hardware-network/...

Regards,

Alvaro

that's not true at all, anyone that says that, or the old "4k doesn't make any difference to the naked eye", simply doesn't have a 4k tv or hasn't seen it. the difference is astounding.

Have this exact same issue, if that's what it is. Multiple Xbox One X enhanced games installed (titanfall 2, wof 2, cod WWIII and slime rancher) but can't tell if I have the 4k updates. File sizes are the same as on standard Xbox One and I was never prompted
to install a big update upon launching any of the games for the first time on the X. Do I have the updates? I don't have a 4k tv but the X is supposed to force install 4k updates regardless if they are available, but from what I can tell it hasn't. It's pretty
frustrating not knowing if it's working properly, should be a simple way to tell if 4k updates are installed or not. Help?

Hey Rudy!

Thanks for taking the time to bring this playback issue to us! If it hasn't been attempted go ahead and follow the

4k troubleshooter steps posted on our website and let us know if we can offer further assistance!

your console is connected on HDR port on your TV?