I lost primary email can’t log in

Discus and support I lost primary email can’t log in in XBoX Games and Apps to solve the problem; I used my school email to make the account so that’s the primary email but I don’t go to that school anymore so I can’t get the verification email my... Discussion in 'XBoX Games and Apps' started by kiya Spencer, Mar 22, 2025 at 8:23 AM.

  1. kiya Spencer
    kiya Spencer Guest

    I lost primary email can’t log in


    I used my school email to make the account so that’s the primary email but I don’t go to that school anymore so I can’t get the verification email my phone number and the secondary email on the account aren’t being given to be as verification options if I click forgot password

    :)
     
    kiya Spencer, Mar 22, 2025 at 8:23 AM
    #1
  2. CHAKANOODLES Win User

    i need to change my email without using the app

    okay thank you, but regards to having to sign in to change my primary alias, as I cant do that because ive lost the password to that email, what am I supposed to do? is there another way I can log in and change it?
  3. AnakinVader Win User

    Change Email On Xbox One

    If I kept his email on there, and added mine and made mine primary would his email account still get lost and then I get the emails? Or will everything still be the same.
  4. Francia J. Win User

    transferring Microsoft account info

    You're welcome, also, before making any changes make sure to check the information on the link.

    Important notes are the following:

    " When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time."

    "If it’s a primary alias, select a new primary before you remove the old one. To do so, select one of the other aliases that are on the account, and then select Make primary."
  5. XBF Ruben D Win User

    Lost account 3 years ago

    Hello RobertSlaughter1,

    Thank you for posting on Xbox Forums. In regards to this issue with the lost account, unfortunately, due to the primary email being removed from the account the account cannot be recovered.
    If you have already tried logging in with the primary email and it does not let you because the email no longer exists then there isn't any way to recover the account. Once the primary email is removed the account is no longer able to be accessed
    or logged into.

    I understand that this is not the verdict or resolution you were looking for, however, at this time since there are no other resolutions for this issue we will be locking this thread. If you have any other questions or concerns please feel
    free to create a new thread.

    Thank you again for posting on Xbox Forums.
  6. John P_14 Win User

    Craeting a new email associated with an Xbox account to be able to apply Xbox family restrictions

    Now, you can make his Gmail account as the "primary" email for his Xbox account. Kindly click on the "primary" option shown on the screenshot you sent.

    NOTE: Once your Hotmail account is set as the secondary email, do not remove it as it will be completely deleted from the system and can’t be used to send or receive emails.
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I lost primary email can’t log in

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