Why isn't there a reliable method of speaking to a person to resolve system issues?

So has anyone managed to speak to a real person and resolve this issue over the past few weeks or not?

Hi Mister Getafix, I won't speak for Vondubs but in my case none of the steps in your troubleshooting method have resolved this issue. The only thing I managed to get back after speaking with XBL customer support was a refund on
my Gold subscription.

Hey Cloud, I personally find the USB method to be much more reliable. Can you try using a USB drive that's formatted properly, to see if that allows you to update?

Hi,

im glad a system update resolved the issue for you, however (and i can only speak for myself) if a person having this issue IS NOT part of the insider program then your information is irrelevant.

That is, unless you can get confirmation from Microsoft that your recent system update did contain this fix (i.e. release notes) and the expected release date when this (or later) system update is rolled out to the “general population”.

I personally am Hapy with the Xbox live format as feel like im paying for the reliability and security of the system, however i wish i knew more about how that side of xbox works as well as the report/griefing issues system.