Hi I have redeemed a Minecraft blue cape on twitch but I can’t see it on my capes section...

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hi there! This is Virginia O.

I understand that you are experiencing issues getting the TikTok cape you redeemed on your Minecraft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Kindly double-check that you're logged into the same Microsoft account where you redeemed the codes. If incase you're using a different account in the Launcher, the capes won't appear.

Please make sure as well that you're using the correct edition of Minecraft. The TikTok and Twitch capes are currently available for the Bedrock Edition, with availability for the Java Edition expected later.

And to give you a heads up, it can take up to 72 hours for redeemed capes to appear in the Minecraft Launcher. This delayed is caused by server-side processing.

Thank you for your cooperation.

Hi, Mr.Quazi Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your capes.

- To clarify, are these capes showing on your Microsoft Account's Order History? you can see this at: https://account.microsoft.com/billing/orders

If they are, it means they were successfully redeemed.

- May I ask which version of Minecraft you are playing? Currently, the Twitch and TikTok capes are only available in Minecraft Bedrock Edition, but they will be in Java Edition by July 8.

I'll be looking forward to your reply.
Best regards.

As stated on the Minecraft website, the capes are not available for Java Edition yet.

"Both the Twitch and TikTok capes are available for Bedrock Edition now, and will be in Java Edition by July 8. "

Thanks,
Kyle

Hi, Mattias! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with the TikTok cape.

Just like the "Redeem TikTok 15 days of Minecraft" section, using the "Redeem your Java & bedrock edition on PC" section of the Minecraft Redeem website would have taken you to the Microsoft Redeem website, which is still the correct way to redeem the 15th-anniversary codes.

The Twitch and TikTok 15th anniversary capes are currently only available in Minecraft Bedrock Edition, with them coming to Java Edition by July 8.

If your code was successfully redeemed and the cape has not shown up in Minecraft Bedrock Edition, I'd suggest:

• Restarting the game and your device.

• Making sure the Microsoft Account you used to redeem the code is the same one you are using to play Minecraft. The redemption of this cape should be showing on your Microsoft Account's order history at: https://account.microsoft.com/billing/orders

If that doesn't work, it would be best to contact the game's dedicated support team for further assistance.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards.