Wireless headset microphone problem

Hi xNVx,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your wireless headset. Are you using the official Xbox Wireless Headset? If not, can you provide the brand and model your headset?

For us to isolate your issue, allow me to ask some questions:

In what platform are you playing?

Is your headset connected to multiple devices at the same time?

Regards,

Alvaro

Yes, the USB port do stay on to power as most people who play on the Xbox will charge their accessories after using the console such as the Wireless Microphone or battery pack. I personally charge my phone, wireless microphone and headset off the console
with no issues.

Are you having issues with the controller not connecting or with the microphone?

If it is the microphone, is it wired or wireless?

Here's the troubleshooting link for controllers:

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

And here's the troubleshooting link for microphones:

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

Hello Edward,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, make sure the headset you're using is compatible with Xbox.

Wired headsets must have a 3.5mm jack, and wireless headsets must be compatible with Xbox Wireless.

If headphones are supported, make sure they are properly connected to the console.

Wired headphones should be connected to the 3.5mm headphone port on the front of the console.

The wireless headset must be connected to the console using the Xbox Wireless adapter.

Once you've verified that the headset is connected correctly, make sure the microphone is enabled in the console settings. To do this, go to Settings > Devices and accessories > Headphones. Make sure the Microphone switch is on.

If the microphone still doesn't work, you can try restarting the console. To do this, press and hold the power button on the console for 10 seconds.

Try the headset on another Xbox console. If they work on another console, the problem may be with your console.

Try other headsets on your console. If they work with other headphones, the problem may be with your headphones.

Update your console firmware. To do this, go to Settings > System > Console information > Update console.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-chat-headset

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina.

Hi Adromyster, my name is Oskayra and I will be happy to help you.

Check to see if the microphone on the headset is muted. Some headsets have a mute button on the headset itself or on the cable.

To check if the microphone on your headset is muted, follow these steps:

Open the "Settings" application.
Select "Sound & Display".
Select "Audio".
Select "Microphone".
Check the "Microphone Mute" button. If the button is on, the microphone is muted.

Check your console's audio settings. Make sure that the headset microphone is selected as the audio input device.

To check your console's audio settings, follow these steps:

Open the "Settings" application.
Select "Sound & Display".
Select "Audio".
Select "Input Devices".
Make sure that the headset microphone is selected as the input device.

You can also test the headset on another version of the console. If the microphone works on another version of the console, then the problem is related to your console version. In this case, it is possible that your console is not compatible with your headset.

I hope I have been able to help you and that your problem has been solved.

Regards, Oskayra