My account was stolen and I want to cancel my realms subscription

Hi there! This is Virginia O.

I understand that you want to cancel your Minecraft realms subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

First thing to do is to check if the subscription is active by going to: https://account.microsoft.com > Services and subscription.

If you see the subscription there, please manage it and then cancel.

If incase you don't see the subscription, it only means that it isn't the Microsoft account where the realms subscription was purchased.

Kindly make sure to sign in the correct account where the subscription was purchased to be able to cancel it smoothly.

Thank you for your cooperation and have a great day!

I redeemed this perk this morning and it doesn't work at all. If I try to go to realms in-game, using java edition as instructed, it just brings up a screen with a link to try a free trial, or a link to buy a realm. When I go to my microsoft account to look at my subscriptions it lists me having a minecraft realm for the next three months.

I'm about ready to cancel my subscription right now. Don't want to be charged when it rolls around for nothing. If it says I have a realm then why don't I have a realm in the game?

Hi Marta. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I understand how frustrating it must be that you are still paying for a service you no longer use.

If this is for a Java Edition Realm, follow these steps to cancel it: https://help.minecraft.net/hc/articles/24123767171469

Sign in to your account on Minecraft.net
Select My Realms from the left navigation bar to access your subscriptions.
Select the Pause, Manage, or Cancel button next to your Realm.

If this is for a Bedrock Edition Realm, follow these steps: https://help.minecraft.net/hc/articles/24124939590413

Open Minecraft on the device you bought your Realm subscription.
On the title screen, click Settings.
On the left, scroll down and select Subscriptions.
Click Manage under the Realm subscription you want to cancel.
This will open the store management page for that subscription.
When in the store, check your active subscriptions and cancel any future payments.

Please reach back if you have further questions.

Thanks,
Kyle

I cancelled my realms subscription like 4 months ago and out of nowhere I was billed for another subscription. I went to refund but it says I can only cancel the subscription pls help me I do not want to pay for another month

Web translation:

I want to cancel Minecraft. What should I do?

I want to cancel Minecraft. What should I do?

About 900 yen per month has been withdrawn.

I forgot my ID and password, can't log in, and I can't cancel.

If you know how to cancel, please let me know.

Thank you.

Response:

Hi there,

I'm not sure what specifically you want to cancel, but if it's Xbox Live itself or Game pass, then you will require the Xbox Live Account (Microsoft Account) details then this link might help to recover the account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

If it's in regards to a Minecraft Realm, then you may need to contact support for Minecraft

via this link
https://help.mojang.com/customer/en/portal/articles/1666368-realms-subscriptions

Let us know the results