Trouble with account recovery processes

Discus and support Trouble with account recovery processes in XBoX Accessibility to solve the problem; My Microsoft account was compromised and the hacker changed the email, removed my phone number, and changed the password. I’ve gone through the... Discussion in 'XBoX Accessibility' started by Ahmad ABDUL SALAM, Mar 19, 2025 at 1:34 AM.

  1. Trouble with account recovery processes


    My Microsoft account was compromised and the hacker changed the email, removed my phone number, and changed the password.

    I’ve gone through the recovery process a couple times now with mixed results. I have actually been able to reset the password twice through the recovery form however I always get stuck since the account itself was closed by the hacker. How do I recover this account?

    Microsoft support reply times take a while and I’m not sure what else I could be doing. I’ve been digging through my emails to find stuff to validate ownership and I found a Minecraft realms subscription for one month. Could that be something I use to validate ownership?

    :)
     
    Ahmad ABDUL SALAM, Mar 19, 2025 at 1:34 AM
    #1
  2. ngocphi Win User

    Account Recovery Process

    It's strict for a reason due to pii laws

    It's a severe penalty just hanging your account to anyone without validation

    Data security is a must if you aren't providing correct info noone in the world will give you access rightfully so

    Randomly guessing info is a huge security risk nor can they tell you what you got wrong which lets any random person to guess

    You wouldn't want anyone to have access to your private info if they didn't prove that they are you

    Your account would never be secure if that anyonre cam just access your account by guessing
  3. SammyVS Win User

    Account Recovery Process

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    No, it is not possible to transfer any content to another account even if you had access to the account.
  4. KaidenSmith12 Win User

    Account Recovery Process

    Thank you.

    Do you know if there’s anyway to resolve this issue without the account recovery form is this whole thing a lost cause?
  5. ngocphi Win User

    Account Recovery Process

    When they say fill out more info they litterally mean fill out more info

    Don't be skimpy on it

    Details do matter I know this worked for an old friend for helping him recover his mothers account I helped him with that one I wrote the sticky the account recovery proccess about it awhile back on old forums lol

    And I can say I got a lot of good feedback about it helping people and a lot of thanks while.it was up

    Don't ask me now though I wrote that years ago

    And replying to any requests for more info should never be ignored provide more detail and info of things you should know like achievements and dates earned etv
  6. SammyVS Win User

    Account Recovery Process

    There are no other means of recovery than the form. Sorry.
Thema:

Trouble with account recovery processes

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