What’s up with the **** support.

Ashton Neefe · Mar 18, 2025 at 8:32 AM

Why is it you have the worst support and customer service for any company. I mean come on. I get your whole verification thing for accounts is to provide safety but when I haven’t had an issue with my account in 11 years since I was 9 never needed to verify anything now you all of a sudden want to have a verification and make me recover my account. I don’t even have access to the phone number in the account anymore that was 8 years ago when I had the phone. You’ve completely screwed me out of thousands of dollars gone because of some stupid verification that you can’t overide so I can change the number. I don’t remember anything I made the account with but let’s just take peoples money and expect them to make another account. Yall are pretty **** worthless for that. Bunch of lames taking money for your crappy products and **** games. Never in my life have I had a problem till now. Make sure you guys update your numbers and emails cuz if you don’t have fun losing all your saved data and progress on games and money you’ve spent on games. MICROSOFT SUCKS.

:)

Onyx Is Here

Hello Ashton, sorry to hear you're having trouble.

First I wanted to mention that as this is an open forum our ability to help is limited only to advice. What I can suggest to you would be to read through this post https://answers.microsoft.com/en-us/outlook_com... on the steps you can take to recover your account.

If you still have questions you could try an online chat with support via https://support.xbox.com and click on Contact Us but please remember that if you do not have access to your account they wouldn't be able to help.

Itsyurboie

Completely agree its a complete downhill in how it used to be. **** customer service and even worse policies

Red KillMachine

I think they took some servers away to support the growing population of call of duty 3. I have been playing that game and the lobbies are attracting more and more people.

Nathan Roberts (Sunk

Hey there

Welcome to the forums

Would you be able to list what you have done with the support representatives to see if the community can assist you further with the help from the Forum Support Team, but please do not share any personal identifiable information within forums. I would also
recommend seeing if this article bellow helps you at all

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Please be sure to post back any results

Regards,

mxnofx

And this is one of the reasons why everyone should read term and conditions on purchases. It covers what happens based on non payment. Be aware of what you sign up to so you are not surprised by the outcome of a situation. Especially if the terms tells you
what will occur in clear writing.

What’s up with the **** support.