Not receiving my reward.

Keep in mind it can take 24 hours for rewards to be sent. If it's been over 24 hours, check your order history on the redemption page. It'll either have the option to resend the reward or have a code to redeem listed. If it doesn't, you'll need to contact Microsoft
Rewards support

It can take up to 24 hours to receive anything you redeem with Rewards. If you don't get it in that time, check your order history on the redemption page of the Rewards site and it will either list a code there to redeem or give the option to resend it. If not, contact Rewards support via the contact link at the very bottom of the Rewards site.

Since that is not a rewards program offer, rewards support will not be able to assist. You may want to try posting on that game's forum for assistance or post at the Waypoint forums.

Thank you so much! Have a good day.

Hello Stejay,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.