X Box elite Controller can't be updated

Hi Luis, my name is Joel, I'm here to help you with any problems or questions you may have.

Luis, I'm sorry that you are experiencing this problem, but I must ask you something, from which device are you trying to update your controller?

Please note that this is a public forum. I will respond as quickly as possible, and I apologize for any delays. I'm simply a user trying to provide information and knowledge that may be useful to others.

Regards

I can't update my x box 360.

I have no problem with the standard series X and X box one pads

but my Elite Series 2 has a lot of stick issues and the tension tighten tool

thing was not in the sealed box with the new core controller

despite it being on the box it should be include, my pad replaced

the broken Black one which came with everything but broke the

next day I am hoping the Elite Series 3 is better, it would be nice

if they did a version with advanced chat audio and EQ like

one of the Branded Licenced controllers do, but hey gone off topic a bit.

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.

Yes I am having a problem with Elite, I am registered as having "Adult" Privleges on X-box but it won't allow me to sign in, I am also very angry because I payed for Elite and I can't even get on it