How do i get my xbox app to let me sign in?

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

It doesn't let me sign in to the app. I don't know why.

I don't know how to do it.

Hi LynnStevenson24, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There's a quick fix for this issue, you need to create a new account alias and make it your primary.

You can revert to your previous alias aftere you sucesfully sign in on the Xbox Design Lab page.

Log in to your account with your current primary e-mail here: https://account.live.com/names/manage

On this page, you can add a new e-mail address and then select it as your primary by clicking on Make primary.

Then access the Xbox Design Lab page again.

I hope this helps.

Source:

https://support.microsoft.com/accou...-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b

Hello Mike Mike6,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get your reimbursement.

For you to be able to request a refund, please fill out the form on this link: https://support.xbox.com/en-US/forms/request-a-refund

Hope I helped!


Microsoft Community Moderator

Hello Mike Mike6,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



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