Xbox Series X sporadically disconnects controller during gameplay

Hi Brittany,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox controller. I understand that it disconnects randomly.

Does this happen whenever you're connected through USB cable or just when connected wirelessly through Bluetooth? Do you have a different controller to test and compare so we can see if the issue is coming from your console or directly from the controller?

As part of our initial troubleshooting, please power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on.

Please let me know how it goes. Thank you.

Regards,

Alvaro

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Hi Kelly,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Xbox controller. You mentioned that it disconnects during gameplay. Does this happen when connected directly via USB or just with wireless?

I would suggest that you try connecting it via USB cable and see if you would encounter the same issue. In addition, do you have other device such as PC where you could connect your controller to test and compare?

Regards,

Alvaro

? no this is during gameplay i will be using the controller and it randomly disconnects...

Hi, Tracey! I'm sorry to hear you're having issues with your controller during game play. No worries, I'm happy to assist you with this today.

I can imagine how impactful it could be getting disconnected during game play. Before looking into a replacement, try testing your controller on a different device. Connect it to another PC or an Xbox console to see if it disconnects randomly.

Try a different controller if it behaves the same too. If the other controller works fine without experiencing the same issue, it’s likely the problem lies with your original controller

If the issue continues with a different controller, it could be related to Bluetooth interference. Try disconnecting any other devices plugged into the console, such as a third-party headset or an external hard drive, to see if that helps.

Don't forget to also check your console's update.

Thank you!