Hey, so I lost my Microsoft passwrd

Discus and support Hey, so I lost my Microsoft passwrd in XBoX Accessibility to solve the problem; It's my Xbox account, I don't have access to my phone do to it's broken, I remember my Gmail and password but won't allow me to enter it without... Discussion in 'XBoX Accessibility' started by Hernandez Elijah Lee, Today at 2:05 AM.

  1. Hey, so I lost my Microsoft passwrd


    It's my Xbox account, I don't have access to my phone do to it's broken, I remember my Gmail and password but won't allow me to enter it without sending confirmation it's me, but to do that I need my phone, the one I don't have, and I forgot my password for my Microsoft account, that I'm trying to recover. Now ive tried MULTIPLE times for the Microsoft recovery, but they always say wait 24 hours well email you, nothing, there probably emailing to the Gmail I'm TRYING to recover, so I'm at a lost, I have like 200 dollars or more on this account (don't seems like a lot but it's alot for a broke 15, year old like me) and I've tried everything, so please help.

    :)
     
    Hernandez Elijah Lee, Today at 2:05 AM
    #1
  2. SmartLace1968 Win User

    Hey I lost access to my microsoft account

    Hello this is Virginia O.

    I understand that you want to recover your account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    Please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    To set your expectations properly, when 2FA is enabled and you no longer have access to the email linked to it, it is unlikely that the account can be recovered.

    A friendly reminder, I am an Independent Advisor and I don't work for Microsoft which is why I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us to seek further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
  3. Rostom L Win User

    Hey I lost my info(Gmail and password) to my old Microsoft account

    Hi there! Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

    Did you mean that your Gmail address was removed from your original account? If so, you cannot use your own email address to recover your account. You must know the current email address of your account to start the account recovery process. Without it, we cannot start the recovery process because it's the primary key of our account.

    Check the current email address of your account from your console.
    Press the Xbox button to open the guide.
    Select Profile & system > Settings > Account > Sign-in, security & PIN.
    Under Show on Home, you'll see the email or phone number you use to sign in. If you enable this setting, this account info will be displayed on your Home screen.

    If you knew the current email, you may try to reset the account password through https://account.live.com/pw
    ***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

    If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

    You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...
  4. MorkyMork1991 Win User

    Recover old Gamertag

  5. SamWild93 Win User

    Gamer score dropped

    hey,

    Yep this happened to me a month ago & lost my Ambassador badge even, then when investigated my profile we found that the Gamer Score was lost …. but Xbxo & Microsoft team did a great job it was back.

    I am sure soon they will be back
  6. Mister Cizl Win User

    Xbox live and profie issues

    Hey Megasaurous11! Microsoft Accounts are tied to a single Gamertag each so double check and make sure you're using the same email address that you created the account with. If you have trouble accessing the account, give the

    Lost Password troubleshooter
    a shot. Post back and let us know how it goes!
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Hey, so I lost my Microsoft passwrd

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