The Xbox app on my phone is stuck on "Turn on your console and sign in."

Hi, Strumdeet! It seems that you're having issues starting a remote play on your Mobile phone.

Check if you have enabled remote play feature:

Go to Profile & system > Settings > Devices & connections > Remote features.

Make sure that Enable remote features option is ticked.

Under Power options, select Sleep.

Note If your console power mode isn’t set to Sleep, remote play won’t work.

Please try rebooting your mobile device along with the console.

Press and hold the Xbox button on the console for 10 seconds until it turns off.

Remove everything that is connected to the console

Wait for 3 minutes then connect the Power cord and HDMI cable.

Then set it up again:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

I look forward to your update.

Thank you!

Yes, it is stuck on that prompt when I'm and trying to find the series x. I tried signing out and signing back in on the app and the console. Also tried to restart the console and did a hard reset but no luck. Unless I need to keep restarting?

Message on app: Turn on your console and sign in with your account. I shows my gamertag there under the message.

Sadly i think not i found this on the xbox site

To find out, try this:

1. Sign in at account.live.com/reputationcheck.
2. Add your phone number, then select Send code.
3. Get the code from the text message sent to your phone, enter it on the webpage, and select Submit.
4. If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.

Still stuck? See if there’s help on the Xbox Forums.

I am just using the Xbox APP I can sign in through the browser just not the APP. I'll download on the laptop to try it. If its my phone then I'm stuck with no solutions.

Hi Foxylove1818

Please try the following:

Why can’t I send messages from my Xbox One or the Xbox app?

To find out, try this:

1. Sign in at account.live.com/reputationcheck.
2. Add your phone number, then select Send code.
3. Get the code from the text message sent to your phone, enter it on the webpage, and select Submit.
4. If you’re using your Xbox, press and hold the power button for 10 seconds to turn it off, then turn it on and sign back in. If you’re on a PC or mobile device, sign out of the Xbox app, then sign back in.
5. Try sending your message again.

Still stuck? See if there’s help on the Xbox Forums.