Xbox Game Pass Ultimate not applying to account despite renewal

Discus and support Xbox Game Pass Ultimate not applying to account despite renewal in XBoX Games and Apps to solve the problem; Hello everyone, I'm encountering an issue where my Xbox Game Pass Ultimate subscription doesn't seem to be applying to my account, even though I've... Discussion in 'XBoX Games and Apps' started by Brandon Ruth, Mar 15, 2025 at 1:44 PM.

  1. Brandon Ruth
    Brandon Ruth Guest

    Xbox Game Pass Ultimate not applying to account despite renewal


    Hello everyone,

    I'm encountering an issue where my Xbox Game Pass Ultimate subscription doesn't seem to be applying to my account, even though I've recently renewed it. I've double-checked my subscription status, and it shows as active in my order history. However, when I try to access Game Pass Ultimate features on my console, I'm prompted to subscribe again.

    I've already attempted to restart my console and sign out and back into my account, but the problem persists. Is there anyone who has faced a similar issue or has suggestions on how to resolve this? Any help would be greatly appreciated!

    Thank you in advance.

    :)
     
    Brandon Ruth, Mar 15, 2025 at 1:44 PM
    #1
  2. The SolidEgg Win User

    Xbox live gold

    When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.

    For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Xbox Game Pass Ultimate on your account before you
    need to renew your membership.

    https://www.microsoft.com/en-us/p/xbox-game-pass-ultimate/cfq7ttc0khs0?activetab=pivot:faqtab
  3. xxxTIMBURYxxx Win User

    Xbox Game Pass Ultimate

    Your first month is $1. After that, the subscription will charge at full price.

    Note: A purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate. When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox
    Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.

    For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew
    your membership.
  4. Smuroh Win User

    Upgrade subscription

    Hi JordanrayStrong,

    Yip it is totally possible, so when you upgrade to gamepass or ultimate the balance of your gold sub will be ported over too.

    So for example:

    When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.

    For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on
    your account before you need to renew your membership.
  5. Smwutches Win User

    cancelled a month trial pass ultimate but normal gold was cancelled too

    The one month would have been added onto the remaining gold you already had left. You would not have been billed again until September.

    From the
    Game Pass FAQ    :

    A purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

    When you join Xbox Game Pass Ultimate, we will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.

    For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew
    your membership.
  6. MoeZArts Win User

    Will game pass ruin my gold membership?

    Hi JLSims86,

    Thanks for reaching out to the forums. When you join Xbox Game Pass Ultimate, Microsoft will apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward Xbox Game Pass Ultimate, up to a maximum of 36 months.


    For example, if you have 3 months of Xbox Live Gold and 3 months of Xbox Game Pass already on your account when you purchase your first month of Xbox Game Pass Ultimate, you will have a total of 7 months of Ultimate on your account before you need to renew
    your membership.

    I believe you can cancel your ultimate once you use all the converted time, then resume by renewing your live gold.

    More information can be found here, please check the bottom of the page it has lots of Q&A answering all type of questions

    https://www.xbox.com/en-US/xbox-game-pass
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Xbox Game Pass Ultimate not applying to account despite renewal

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