Xbox Controller Won't Sync After Latest Console Update

Hi Julie,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your controller after updating its firmware. The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

On your Xbox console, press the Xbox button to open the guide, and then go to Profile & system > Xbox Support > Get help > Help topics > Hardware & networking > Controllers > My Xbox controller has connection issues after the last update. Select Check your controller’s firmware to open the controller firmware reversion screen in the Xbox Accessories app, and then follow the instructions in the app.

Note: You can also use this link to revert your controller’s firmware on a Windows device. You will need to have the Xbox Accessories app for Windows installed for the Check your controller’s firmware link to work. If you don’t have the app, get it here: https://aka.ms/xboxaccessoriesupdateapp

Regards,

Alvaro

Having a similar issue myself. Recently got 20th anniversary controller. My son changed the batteries and it won't work now. It'll turn on the console but won't control anything.

I synced it with my phone and it works. After that, I re-synced it with the console. It appears to sync, but no functionality. Won't show up as a connected device either.

Update: I just got it to work. Multiple re-sync attempts and leaving the console unplugged for about ten min.

Hi,Carlene Mckinnie

Welcome to the Microsoft Community.

Knowing that you are experiencing the issue of Xbox Series X grips not syncing after the update and you have tried many things but the problem persists, you can also refer to the following suggestions:



Restart the console and controller:

Press and hold the Power button for 10 seconds to turn off Xbox Series X. Unplug the power cord, wait 3 minutes, then plug it back in and turn it on.

Press and hold the Xbox button for 6-10 seconds to turn off the controller, then turn it back on.



Re-synchronize the joystick:

Press the pairing buttons on the console and the joystick until the Xbox button on the joystick starts blinking. Wait for the light to stop blinking to confirm connection.



Using the USB-C cable:

Use the USB-C cable to connect the joystick to the console. This can help establish a stable connection and update the joystick firmware (if required)



We have recently received similar feedback from players in other regions, and it may be a temporary issue that is being looked at and addressed. If the issue persists after you try the steps above, we suggest you provide feedback to the development team via the link below so they can further analyze and resolve the issue.



Provide feedback to Team Xbox | Xbox Support

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Make sure you have the latest update

Delete your profile and redownload it

An if it doesn't work you can try taking your controller to a friends house and syncing them to a different console to update your controller.

I'm having this same problem after I updated my controller, now it won't sync or if it is it won't do anything, not even when I plug it in with a micro usb