Why is it not letting me play games in it if the network is okay

Discus and support Why is it not letting me play games in it if the network is okay in XBoX on Consoles to solve the problem; My Xbox won’t let me play a game cause it has trouble connec My internet is fine 5d547991-1a89-4c39-96ff-e03cf01ecefc Discussion in 'XBoX on Consoles' started by Ethan Watts, Mar 14, 2025 at 8:42 AM.

  1. Ethan Watts
    Ethan Watts Guest

    Why is it not letting me play games in it if the network is okay


    My Xbox won’t let me play a game cause it has trouble connec My internet is fine

    :)
     
  2. SmartLace1968 Win User

    Why is it not letting me play games in it if the network is okay

    Hi there! This is Virginia O.

    I understand that you are experiencing issues playing games on your Xbox.

    I apologize for the inconvenienced this has caused you. I will do my best to help you.

    Please restart your Xbox console, modem, and router. In order for your device and network to refresh and function smoothly.

    And then test your network connection. On your Xbox, go to Settings > General > Network Settings and select Test Network Connection. This is a great help in identifying any issues with your connection.

    Next is to check your NAT type in the same Network Settings menu. If it's set to "Strict" or "Moderate," it might cause connectivity issues. Switching to "Open" can help via port forwarding.

    Then update firmware. Kindly make sure that your router and Xbox firmware are both up-to-date.

    Thank you for your cooperation.
  3. Francia J. Win User

    Why is it not letting me play the game.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    According to Xbox Support: https://support.xbox.com/en-US/help/errors/erro...

    "This may mean that we’re having trouble checking usage rights, or that the game is no longer in the Game Pass catalog."

    We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

    Sign in to https://account.microsoft.com/billing/orders, and from there locate the game transaction, it should be stated as "completed".

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed that it is purchased under the correct account, for cases like this what we initially need to do is remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

    After that, try playing the game again.
  4. Donatas Matukaitis Win User

    Why cant i buy games on xbox console

    Hello, i woke up today recently tried to buy a game on console and it let me, no idea why ,but now its okay.
  5. Killadelphia17 Win User

    Okay Lets Not..

    Yeah... The controller letters in the clan tag is pissing me off to no end.
  6. VaultSyndrome Win User

    Okay Lets Not..

    Would hardly even need to worry about cheaters or modders if they would stop being jews, and just go to dedicated servers.
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Why is it not letting me play games in it if the network is okay

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