How to remove 1 account from 2 accounts sharing the same Gmail?

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear about this issue. It's interesting that you have two accounts under one email address. As far as I know, Microsoft follows a 1:1 ratio, meaning each email address should be associated with only one account.

For this case, I would recommend reaching out to Xbox Support to check on your account. Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts. You may reach them out here https://support.xbox.com/en-US/contact-us.

Hope this helps. Let me know if you need further assistance.

Hi Abdullahhammam we are sorry for this incident.

I will share this information from a previous post:

Before changing whether to use gmail account to log into your windows change your local account before remove microsoft gmail account.

To disconnect your Microsoft account from your local account, follow the steps below:

1. Logged into your account, click on the Start Menu > Settings > Accounts > Your information;

2. Click Sign in with a local account;

3. Enter your Microsoft account password, and click Next;

Configure your local account and click Next.

Access the link below log in with your microsoft account and change the email according to your microsoft and remove the Gmail account.

https://account.live.com/names/manage?mkt=en-US...

Hope this helps.

If you find the answer helpful, please mark it as an answer.

source:
https://answers.microsoft.com/en-us...icrosoft/7968562d-9e6c-477b-8b95-191e11783a18

Thanks,
Mauro

Ok this is possible Keep in mind if you used your gmail account for anything that has to do with MS including on a Windows 10 computer then it will have been attached to a MS account.

Just so I am understanding you correctly you want to take your Gmail email and attach it to your MS account that is attached to your xbox profile you have already gone to account.microsoft.com/addassocid
and signed in with your Hotmail account and tried adding your Gmail email as an alias to that account and it came back saying that your Gmail email is already attached to another MS account?

If this is the case we need to find out what MS account the Gmail account is attached to.

So if you need to figure out what MS account the Gmail account is attached to you would want to go to account.live.com/acsr to try and get back into that MS account that has the Gmail address on it.

To make the rest of this go smoother I will use the following chart

A1= Hotmail account

A2=Gmail account

Keep in mind following these steps will ONLY change the email you use to sign into your account with AND IF YOU remove the HOTMAIL email from the account at the end these steps you will NO LONGER have access
to the Hotmail email IF you want to keep the Hotmail email you can leave it on the account and just have multiple aliases on your account that you would be able to use either one of them to sign into the account.

So with that being said follow these directions after recovering your Gmail account:

1. Sign into A2 at account.microsoft.com/addassocid and you would want to choose to add a new (outlook account) to this account (dummy account)

2. Make new Outlook account the primary account on A2

3. Remove Gmail email from that account.

4. Sign out.

5. Sign into A1 at account.microsoft.com/addassocid Choose add an existing email and put your gmail email in there they will send you an email to verify that you have access to that gmail email to verify
it.

6. make the Gmail email the primary email.

7. Remove Hotmail email from the account (REMEMBER DO NOT DO THIS IF YOU STILL WANT ACCESS TO YOUR HOTMAIL EMAIL)

Once you do this any console that you have this account on you would need to remove the profile from it and then add it back with the gmail email.

Could you please check your Gmail inbox, spam or junk folder if you've received an email stating about the removal of your Gmail from the Microsoft account? Possible that it was removed from the Microsoft account. You may instead wait and try it again at a later time if you want to create a new Microsoft account using your Gmail address.

Aliases on the SAME microsoft account, 2 different gmails