Missing minecraft from microsoft account.

Артём Спиридонов1 · Mar 12, 2025 at 6:03 PM

Missing minecraft from microsoft account.I open Minecraft, and suddenly the message "This Microsoft account does not own Minecraft" appears, even though I bought Minecraft with a gift card and have been using it for many years, and I still have Minecraft in transactions on my account. Is there a way to restore everything? I have already written in support of minecraft, but after 2 weeks there is still no response, I do not know how much longer to wait, so I am writing here.

:)

Belle B

Hi Артём

Sorry to hear about that, however, I encourage you to check your order history at account.microsoft.com/orders and check the full list if you're able to see the game. If not, that may mean you've redeemed the game on a different account.

If you're on PC, you may go to PC Settings > Accounts > Email & Accounts to see all the Microsoft accounts you've used and carefully check them.

If you're on console, try checking if there are any other profile logged in as you might be sharing it from a different profile.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this WAPPASIUM

May I know if you already tried everything from this article?
https://help.minecraft.net/hc/en-us/articles/44...

PS: Dont share personal information like full email address, order numbers or similar. Here in the forums no one can access / view / modify account details due to privacy and security reasons

JosefLBohorquez

This can be a bit odd, but please try downloading and install the older Launcher marked as Windows 7/8 from this page - https://minecraft.net/download

After that sign in with the account that owns the game and try again

**Delete before that the current Minecraft launcher

Wappasium

Hi Josef,

Thank you for your reply.

Yes. I have tried both accounts (old Mojang and new Microsoft) to log in on the launcher. Also for both on a fresh install of the launcher. When trying to login on the launcher with my old Mojang account, I get the notification that it has been migrated to my Microsoft one. And logging in with the Microsoft account gives the demo only option.

Next, I checked on my Microsoft account, and there I found that I only have the option to buy a new copy of Minecraft.

Mathiuski03

I have a confirmation email that I migrated my Mojang account to Microsoft in May, but I simply can't figure out what Microsoft account I used. As well, if I am using the Microsoft accounts that I believe are correct, then the license for my Minecraft account has just gone missing from my account. Please help.

Missing minecraft from microsoft account.