Why do I get charged twice a month

Why am I getting charged twice a month

I was charged twice for microsoft xbox

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please check if both charges came from the same account by browsing your order history here.

https://account.microsoft.com/billing/orders

If you can't see it, make sure you choose the "All Available" filter and that you're logged into the correct account.

Please let me know if you manage to locate the purchase with the status "Completed"

Best regards!

What you saw was a test charge to validate the card that went away in a few days.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

All pre-orders will only be charged to your account ten days before the release date of the game if it's a valid payment method. If you used Microsoft account currency then it will be charged right away after pre-ordering it.

If you have used a valid payment method a month ago to pre-order the game, rest assured that you were not charged during that time, the system will only try to charge you ten days before the release date of the game.

As a reference, you can check the details from this link, https://support.xbox.com/en-US/help/subscriptio....

To get help with this issue, you will want to contact Official Xbox support's billing department. Go to
support.xbox.com/contact-us

They have access to your account (unlike us volunteers) and can help you get things straightened out!

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