remote play problem

Hi Rostom,

Thanks for your quick reply. Unfortunately I can't turn off the remote control function as I'm away from home and I will be for some time. I've tried reinstalling the apps but that didn't help.

Is there any other suggestions you can give me to try while I'm away?

Hi ghrfg,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues using the Remote Play feature of your Xbox.

In order to enable remote play, you need to enable remote features from the settings of your console.

Press the Xbox button on your controller to open the guide.

Go to Profile & system > Settings > Devices & connections > Remote features.

Select the Enable remote features checkbox.

In Xbox App Preferences, you need to select "Allow connections from any device" if you want to remove any authentication.

If these settings are already configured properly, here are the steps on how you could proceed with the remote play.

On a mobile device:

Open the Xbox mobile app.

Select the My Library icon and select Consoles.

Select the console you want to connect to and then press Remote play on this device.

On a Windows device:

Open the Xbox app for PC.

Click on your profile picture and select View profile.

Under Where I play, select the Add a console option and follow the steps shown.

Regards,

Alvaro

Hi [Yağız]!

Let's set it up from scratch. We will have to disable your remote play features first.

Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Uncheck the Enable remote features checkbox.
Under Power options, select Sleep.

Once done, restart your console. After it restarts, enable the remote features again.

After you re-enabled it, reinstall your Xbox app on both mobile devices.

After that, open the Xbox mobile app.
Select the My Library icon and select Consoles.
***Swipe down your screen 2 to 3 times to refresh the list.
Select the console you want to connect to and then press Remote play on this device.

If possible, try to connect to a different network connection. You should meet the network speed requirement of:
7-10 Mbps
Connected to a 5 GHz Wi-Fi network (a 2.4GHz Wi-Fi network will work but isn’t currently optimized)
Cellular network connectivity is also available

You should contact your service provider about this problem, if it’s not working, they may be blocking Xbox live services, specifically streaming on cellular due to the large amounts of bandwidth. They may also throttle you passed a certain level of data usage which might put you under the requirements of streaming

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey ABMoreazz, how are you today? Hope you're well.

Try first to do this in your router:

Call your internet service provider, and ask them to open the ports described below on your router.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

Also ask to disable and then, enable it again the UPnP function and if you have a modem and a router the process has to be done on both devices.

Besides, ask them to put their console's IP in the DMZ zone configuration.

(To find the Xbox One IP address, press the Xbox button to open the dashboard, go to System > Settings > General > Network settings, then select Advanced settings.)

The, this on your console:

First clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for him to call, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asking to pull settings from an old xbox, put no

5. You will have to log in your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves