Purchased game not showing up

Yes, it was. The thing that confuses me is I purchase games digitally often and this is the first time I have ever seen this kind of error.

You might want to check your order history at http://account.microsoft.com just to make sure the purchase was successful through the account.

If the game does not show up in the account even though you are certain it was bought under it, I would highly recommend contacting the support through: http://support.xbox.com/contact-us

same problem here... trying since yesterday. My brother said it's a normal struggle and that it happens occasionally... which i don't think it's fine, cuz i don't wanna pray to play. btw... i'm still waiting for a solution.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

If this is an old purchase, please sign in to https://account.microsoft.com/billing/orders to try and find the order transaction.

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account simply remove and re-add your account, Manav.

"REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

can see all purchases here in your order history ?

https://account.microsoft.com/billing/orders/

If you're seeing all purchases, don't worry, it's okay.

try the following

Excluding profile:

It is easy to remove a Microsoft account from Xbox One console as it is not necessary to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed, then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the source/cable from the socket and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. See how:

Press the Xbox  button to open the dashboard.

Select your gamerpic in the top left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to. By selecting this option, you will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Agree.

Follow the steps to configure Sign-in and Security Options to add your Microsoft account to your Xbox One console.